STORE POLICY

At Anara, we strive to provide a seamless shopping experience with a focus on quality and customer satisfaction

1. Order Processing & Payment

Order Processing: All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the following business day.
Payment Methods: We accept the following payment methods: Credit Cards (Visa, MasterCard, etc.), PayPal, Apple Pay.
Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase. Please check your order carefully and contact us immediately if there are any discrepancies.

2. Cancellations

Order Cancellations: Orders can be canceled within the processing time. After that, the order may already be in the shipping process and cannot be canceled.
How to Cancel: If you'd like to cancel your order, please contact us immediately at anara.onlinestore@gmail.com

3. Customer Service & Support

Contact Us: If you have any questions, concerns, or issues regarding your order, please feel free to contact us via email at anara.onlinestore@gmail.com
Business Hours: Our customer service team is available from 10:00 AM to 6:00 PM, Monday to Friday. We will respond to inquiries within 24-48 hours.

4. Privacy & Security

Data Protection: We take your privacy seriously. Your personal information will never be shared with third parties without your consent, except for the purpose of processing your order or as required by law.
Secure Transactions: Our website uses SSL encryption to ensure all transactions are secure. You can shop with confidence knowing that your payment details are safe.

5. Terms of Use

Website Usage: By using our website, you agree to comply with our terms of service. You agree not to use our website for any unlawful purposes or in any way that could damage, disable, or impair the site’s functionality.
Account Creation: You may be required to create an account in order to make a purchase. You are responsible for maintaining the confidentiality of your account login details.
Age Requirement: You must be at least 18 years old to purchase products from our store.

6. Photo Copyright

Copyright Ownership: All images, photographs, graphics, and other content displayed on our website, including product images, are the property of Anara or our content providers. These images are protected by copyright laws and are owned by us.
Use of Photos: You are prohibited from copying, reproducing, distributing, or using any images, photos, or graphics from our website without express written permission from Anara. This includes using images for any commercial purposes or posting them on other websites or social media platforms.
License for Use: We may grant permission for the use of certain images under specific conditions or licenses, but this must be requested and approved in writing. Unauthorized use of our photos will be considered a violation of copyright law.
Reporting Infringements: If you believe any content on our website violates copyright laws or that your work has been used improperly, please contact us immediately at anara.onlinestore@gmail.com

7. Changes to Store Policy

We reserve the right to update or change our store policies at any time. Changes will be reflected on this page, and it’s your responsibility to review them periodically. Your continued use of our store after any policy changes signifies your acceptance of the new terms.

Thank You for Shopping with Us!

We are committed to providing you with the best online shopping experience possible. If you have any questions about our policies, please don’t hesitate to reach out to us!