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RETURN & REFUND POLICY

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a refund policy with the following conditions:

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1.   Eligibility for Returns

 

  • Returns are accepted within 10 days from the date of delivery.

  • To qualify for a return, items must be in their original condition, unused, and in the original packaging.

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2.   How to Request a Refund

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  • Refunds will be notified upon receipt and inspection of your return.

  • To qualify for a refund, items must be returned in their original condition, unused, and in the original packaging.

  • Contact Us: Please reach out to our customer service team at anara.onlinestore@gmail.com within 10 days of receiving your order.

  • Provide Details: Be sure to include your order number, the items you wish to return, and the reason for the return.

  • Return Instructions: Our team will provide you with instructions on how to return the item(s).

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3.   Return Shipping Costs

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  • If the return is due to our error (e.g., damaged, defective, or incorrect item), we will cover the cost of return shipping.

  • If you are returning an item for any other reason (e.g., change of mind), the return shipping cost will be at your expense.

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4.   Refund Process

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  • Once we receive and inspect your returned item, we will process your refund within 7-10 business days, 

  • Refunds will be issued to the original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

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5.   Final Sale Items

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  • Items marked as "Final Sale" or "Non-Refundable" are not eligible for return or refund.

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6.   Damaged or Defective Items

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  • We take great care in packaging and shipping your order. However, if your order arrives damaged or defective, please contact us within 10 days of receipt with photos of the damage. We will arrange for a replacement or full refund, including any return shipping costs.

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7.   Exchange Policy

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  • We do not offer exchanges at this time. However, if you have any concerns about your purchase, please reach out to us, and we’ll be happy to assist you in finding a suitable solution.

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If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team at anara.onlinestore@gmail.com

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